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ISO 9001 Quality Management System Policy

The purpose of this Quality Management System Policy is to support company strategic directions and affirm the commitment that all Pharmakos Consulting activities are conducted in compliance with applicable regulations, guidelines, standards and company policies.
Implementation and certification according to the ISO 9001 is proof of aspirations of the Pharmakos Consulting continuous quality improvement in all processes.
Our Vision
  • To act as a trusted advisor to our current and future clients
  • To understand current and future needs and expectations of our clients.
  • To provide high quality services, professional approach and availability of our products and services
  • To explore for intelligent and simple solutions in all aspects of our business
  • Collect and share information, expertise and resources with relevant stakeholders
  • Educate and train people on how to apply basic tools and methodologies to achieve improvement goals
  • Inspire, encourage, and acknowledge people's contribution.

ISO 27001 Information Security Management Systems

Protecting the company's information system and assets is one of the main requirements of Pharmakos Consulting's operations.

To secure it, we have established security requirements for:

  • Privacy – We ensure that confidential information is available only to those authorized to access it
  • Integrity – We protect the existence, accuracy and completeness of confidential information
  • Availability – We ensure that authorized users have the opportunity to access confidential information and associated resources when the service is required


The management expresses its continuing aspiration to achieve the following enduring values:

  • Apply high professional principles of business respecting and applying all business and legal requirements, as well as all commitments,
  • Encouraging internal communication, giving opinions, suggestions and initiatives especially in the field of information security,
  • Providing information security training to all employees,
  • Implementation and improvement of the effectiveness of the information security management system based on the requirements of the international standard ISO 27001,
  • Risk assessment and processing to ensure the security and reliability of business processes.


Based on our information security policy, we are pursuing goals that are monitored for continuous improvement of efficiency and competitiveness, and of raising the company's reputation and value.

ISO 26000 Guidance on Social Responsibility

Pharmakos Consulting advocates open communication, development of social responsibility policies and compliance with the recommendations of ISO 26000 and national legislation.

We strive to provide a comfortable working environment for our workers by understanding their wants and needs. We have provided social responsibility training for our workers and are constantly raising awareness of the importance of social responsibility to all stakeholders.

All our procedures are in accordance with the laws of the Republic of Croatia, technical regulations and norms, as well as the criteria and requirements required by our clients and those interested in the environment related to social responsibility.

We base our behaviour and actions on the internationally recognized principles of social responsibility. These principles are:

  • Responsibility                
  • Respect of the rule of law
  • Transparency                 
  • Compliance with international standards of conduct
  • Ethical conduct  
  • Respect of human rights
  • Respect for stakeholder interests
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